HD Trading International Pty Ltd Delivery Information
Izen Australia strives to provide you with the best service and that means getting your goods delivered as soon as possible , with the least cost to you!
You can simply find out the delivery cost by entering your postcode on the product's main page or upon the check out point.Our delivery cost starts from $12.95 incl. GST for small items to all Australian delivery addresses. Shipping cost will vary depending on its location and size. Please enter your postcode on the product's main page for freight calculation or upon the check out point.
A tracking number will be sent to you via email once your order has been dispatched.
Cut-off time for all online and phone orders are 2:00 PM AEST. We will endeavor to process and dispatch all orders that are placed before the cut-off time in the next 1-2 business days. (Subject to stock availability)We do not dispatch orders on weekends and public holidays.
This is an express service which will require a signature upon delivery, therefore your work address or home address where someone is usually present during business hours is ideal.he courier does not call receiver before delivery, however a tracking number will be provided so that you can track the delivery progress with the courier online or over the phone. If you have missed the delivery from the courier, a card will be left and you will need to contact the courier for further arrangement or pick up your item from their depot.The estimated delivery time for small goods (subject to stock availability) to major Australian cities is 1-2 business days and up to 7 business days for country locations and outer suburban areas as the courier might not always have a daily delivery schedule / express delivery network to those areas.The estimated delivery times for large items (such as TV and Home Theatre Systems) may take up to 2-6 business days to deliver within metropolitan areas in other states.This service is used to ship bulky/large items such as TV and Home Theatre Systems (Not for a PO BOX address)These timeframes are guidelines only, and based on reasonable expectations and experience. We are not liable for any loss or damage (including but not limited to consequential loss) resulting from a failure to deliver in accordance with these timetables.
This is the best option to choose if you are unsure whether your shipping address will be attended. If you are not present at the delivery address, your parcel will be delivered to your nearest Post Office for your convenience after unsuccessful delivery attempt.Email notifications from Australia Post This method is also used for P.O. BOX address.Estimation of delivery Times:
Wider coverage is provided in some states.
These timeframes are guidelines only, and based on reasonable expectations and experience. We are not liable for any loss or damage (including but not limited to consequential loss) resulting from a failure to deliver in accordance with these timetables.
^ For more detail, visit auspost.com.au/pac or call 13 POST(13 7678).
"Pick Up" option is available to select upon check out if you wish to collect your order from our shopfront. You will be notified by email once your order is ready for collection. It is important for the customer to check this notification prior to their visit to avoid disappointment as some items are warehoused offsite and will require to be transferred to the store for customer's collection.Pick up must be made by the credit card holder and a photo ID (i.e.: Drivers License) and the credit card used must be shown upon collection for security purposes. Izen Australia reserves the right to refuse collection from another person other than the credit card holder."Pick up" location: 752 Springvale Road, Mulgrave, VIC 3170 Australia>Pick up option is not available for payments made with PayPal.
Regular Australia post will be used for items with free shipping offer.
All of our shipments within Australia are covered by Insurance.You must reject the delivery if the parcel shows any signs of damage or clearly note any damages on the connote paper with the driver before signing off the parcel/delivery. Failure in doing so will result in rejection for insurance claim.Please contact us immediately if your parcel has been damaged during transit and provide photos of the damaged goods.Izen Australia will not be responsible for any damages after you have signed off the delivery/connote under the sections which states that the delivery has been received in good condition.
All shipping cost incurred when sending products for return are at customers expense unless it was a shipment/order error made by Izen Australia . Izen Australia will use the available shipping method and pay for the shipping on replacement unit(s).
To bring you the best service and value without blowing our budget so that we can always provide you with the lowest cost, we operate according to the guidelines and conditions as set below:
We do not ship to third party addresses unless that address is known and can be verified by Izen Australia for security purpose.We will only deliver when the payment has been cleared and all details have been confirmed.Customers may be responsible for paying any freight charges incurred by refused shipment and unclaimed goods.Izen Australia will make every effort to deliver on time in quickest possible manner. However, we shall not be held liable for damages/inconvenience arisen from any delays.Customers may need to provide signature to accept the delivered parcel. The courier will not leave your parcel unattended if no one authorised to accept the parcel is present and your parcel will be taken back to their delivery centre to be scheduled for re-delivery. However, the fee for re-delivery attempts may be passed to the customers when the delivery address is unattended at the time of delivery. This is only applicable to courier-based delivery method.If item/s received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item/s as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.All orders placed after 3:30 PM AEST will be treated as the next business day's order. We do not process order during weekend; all orders that are placed between 3:30pm AEST on Friday and 12:00pm AEST on Monday will be treated as Monday's orders.All orders will be shipped and processed according to the availability of the item ordered.
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